Refund Policy

01 Overview

At WebKar, we strive to ensure our clients are satisfied with every purchase. However, because our products are digital assets and our services involve manual technical labor, we have specific guidelines regarding refunds to maintain fairness for both parties.

02 Digital Goods (Scripts & Source Code)

Due to the nature of digital products, which cannot be "returned" once accessed, we operate under a strict non-refundable policy for all digital downloads, except in the following cases:

• The product was purchased but not yet downloaded from the user dashboard.
• The product is definitively proven to be broken or non-functional in the way it was advertised, and our support team is unable to fix the issue within 7 business days.

Downloading the source code constitutes an "acceptance of product," and no refund will be issued thereafter.

03 Installation & Setup Services

Installation services involve dedicated manual labor by our engineers. Our refund policy for these services is as follows:

• Full Refund: If you request a cancellation before we have requested your server credentials or started any technical work.
• No Refund: Once technical work has commenced on your server or the installation has been successfully completed.

If an installation fails due to technical limitations of your server (e.g., incompatible hosting), we will provide you with a credit for future services rather than a cash refund.

04 Custom Projects & Customization

Customization services are billed in milestones. Once a milestone is approved by the client and the work is delivered, the payment for that milestone is considered final and non-refundable.

For ongoing customization projects, if you wish to cancel, you will be billed for the hours/work completed up to the date of cancellation, and any remaining balance will be returned.

05 Double Payments & Overcharges

In the event of a system error resulting in a duplicate charge or an overcharge, WebKar will issue a 100% refund of the erroneous amount immediately upon verification.

Please report such errors to billing@webkar.in with your transaction ID and a screenshot of your bank statement showing the duplicate charge.

06 Exceptions & Special Cases

We understand that every situation is unique. We may, at our sole discretion, issue a refund or a platform credit in circumstances that do not fall strictly under our defined policies, such as:

• Genuine accidental purchase reported within 1 hour (without download).
• Unforeseen extended delays in service delivery caused by our internal team.

07 Dispute Resolution

Before initiating a chargeback or a formal dispute through your bank or PayPal, we request that you contact our support team. Most issues are result of technical misunderstandings that we can resolve within minutes.

Please note that filing an unvetted chargeback will result in the immediate and permanent suspension of your WebKar account and access to all previously purchased licenses/downloads.

08 How to Request a Refund

To initiate a refund request, please follow these steps:

• Open a support ticket from your user dashboard.
• Select the "Billing & Refund" category.
• Provide your Order ID and the specific reason for your request.
• Attach any supporting evidence (e.g., error screenshots or server incompatibility reports).

09 Refund Timelines

Once a refund is approved by our billing department:

• The refund will be processed back to the original payment method.
• Requests are typically verified within 48 business hours.
• The funds may take 7 to 14 business days to reflect in your account, depending on your bank's processing cycles.

10 Contact Billing Team

For all billing-related inquiries, please contact our specialized department: